Versand

SHIPPING POLICY

Last updated: 15 July 2026

This Shipping Policy applies to orders placed through norava.ca, including products sold under the Pawversa name. Norava Inc., doing business as Norava and Pawversa (“Norava,” “we,” “us,” or “our”), is the seller unless checkout expressly states otherwise.

1. Order processing

Orders may require processing before shipment. The processing estimate displayed on the product page or at checkout applies to that order. Weekends, public holidays, verification holds, address questions, custom or made-to-order production, and events outside reasonable control may extend processing. Receiving an order confirmation does not mean the order has shipped.

2. Delivery estimates

The delivery estimate shown on the product page, at checkout, or in the order confirmation is an estimate, not a guaranteed delivery date, unless expressly described as guaranteed. Estimates may vary by destination, product, carrier, customs, and fulfilment location. If different pages display different estimates, the estimate presented closest to checkout should be treated as controlling, subject to mandatory law. We use business days or calendar days consistently and state which applies.

3. Fulfilment locations and split shipments

Norava uses third-party fulfilment and shipping partners. Products may ship directly from a partner facility outside Canada. One order may arrive in separate packages, at different times, and with separate tracking numbers. There is no additional product charge merely because Norava splits an order, although duties or taxes may apply as disclosed below.

4. Shipping charges, taxes, duties, and import fees

Available shipping methods and charges are shown at checkout. Applicable taxes are calculated as required. For international shipments, checkout will state whether duties, import taxes, brokerage, or customs charges are prepaid by Norava or payable by the recipient. We do not publish “no duties” or “all-inclusive” unless verified for the applicable route. If checkout states that the recipient is responsible for import charges, refusal or non-payment does not automatically create a refund entitlement. Any refund remains subject to mandatory law and the Refund and Return Policy.

5. Address accuracy and changes

Customers must provide a complete and accurate shipping address, including unit number where applicable. Contact support@norava.ca immediately to request a correction. Changes are not guaranteed once processing or fulfilment begins. Norava may charge documented, reasonable redirection, reshipment, recovery, or return costs caused by an incorrect address where permitted by law.

6. Tracking

When tracking is available, it will be sent to the contact information provided at checkout. Tracking may take time to activate after a label is created. A label-created event does not necessarily mean the carrier has received the parcel.

7. Delays

Carrier congestion, weather, labour disruption, customs, border processing, remote-area service, emergencies, and other events may cause delays. Contact support if the order exceeds the disclosed estimate. Norava will investigate and provide any remedy required by applicable law. Nothing in this section removes statutory cancellation rights that may apply when goods are not supplied within the required or agreed time.

8. Delivered but not received

If tracking shows delivered but the parcel cannot be found, promptly check the delivery location, household members, building staff, safe-drop areas, and carrier notices, then contact support@norava.ca. Norava may ask the carrier to investigate and may request reasonable information. A carrier scan is relevant evidence but does not automatically defeat a valid claim. Remedies depend on the investigation and applicable law.

9. Lost, damaged, incomplete, or incorrect shipments

Contact support@norava.ca promptly with the order number and available photographs of the parcel, label, packaging, contents, and damage. Keep the packaging while the claim is reviewed. Norava will investigate with the fulfilment partner or carrier and provide a replacement, refund, repair, missing component, or other remedy as appropriate and required by law. Customer-paid shipping insurance is not a condition of Norava meeting a mandatory legal obligation.

10. Refused, unclaimed, and returned-to-sender parcels

Refusing a delivery, failing to collect it, failing to pay disclosed import charges, or providing an incorrect address does not automatically cancel the order. If the parcel is recoverable, Norava may offer reshipment at the customer's reasonable cost. If it returns, any refund is considered after receipt and inspection and may be reduced by documented, non-recoverable costs where lawful. Mandatory rights remain unaffected.

11. Restricted destinations and products

We may decline or cancel an order if the product cannot lawfully or safely be shipped to the destination, including because of carrier, customs, import, animal-product, hazardous-goods, or product-specific restrictions. A cancelled, paid amount will be refunded to the original payment method.

12. Returns

Do not mail a return to the sender address or the public business address. Returns require written authorization and a designated return destination under the Refund and Return Policy. The Refund and Return Policy controls return eligibility and return-transportation responsibility.

13. Contact

Email: support@norava.ca
Telephone: +1 833-552-7467