Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Last updated: 15 July 2026

This Policy applies only when Norava offers a subscription, recurring delivery, membership, prepaid plan, deferred purchase, or other purchase option that creates future charges or deliveries (“Purchase Option”). It supplements the Terms of Service, Refund and Return Policy, and the specific disclosures shown before purchase. Norava Inc., doing business as Norava and Pawversa, is the seller.

1. Clear consent and order disclosure

Before you confirm a Purchase Option, checkout will disclose the recurring or deferred nature of the purchase; the amount charged now; the amount and frequency of future charges; delivery frequency if different; minimum commitment or prepaid term, if any; material restrictions; and how to cancel. By affirmatively selecting and purchasing the option, you authorize the disclosed charges until the option ends or cancellation takes effect. No product will be enrolled in recurring billing merely because a customer bought it once. A preselected checkbox or hidden term will not be used as consent.

2. Billing and renewal

Charges are made to the payment method on file according to the schedule disclosed at purchase. Taxes and any disclosed shipping charges may apply. If a payment fails, we or our payment provider may retry it as disclosed and may pause or cancel future fulfilment. We will send renewal, reminder, receipt, or price-change notices where required by law.

3. Managing a Purchase Option

Where enabled, customers may use their account or the secure link in a Purchase Option email to view the next charge date, update permitted details, skip an eligible shipment, pause, change eligible selections, or cancel. Customers may also request help at support@norava.ca. A support request is considered received when it reaches our designated system, but changes are subject to the processing cutoff disclosed below.

4. Cancellation

You may cancel a month-to-month Purchase Option at any time before the applicable processing cutoff without a cancellation fee. Unless a different cutoff was prominently disclosed before purchase, submit cancellation at least 48 hours before the next scheduled charge. Cancellation stops future renewals; it does not automatically cancel or refund an order already charged or submitted for fulfilment. If a charge occurs after a timely cancellation request due to our error, contact us and we will correct it. Mandatory cancellation rights apply regardless of this operational cutoff.

5. Skips, pauses, and changes

Skips, pauses, address changes, pet-profile changes, size changes, and product-preference changes must be submitted before the applicable cutoff. They are not effective until confirmed in the account or in writing. Inventory and safety constraints may limit requested substitutions. A mystery-box Purchase Option does not guarantee a particular item, colour, theme, brand, or retail value unless expressly stated before purchase.

6. Price or material term changes

We may change the price or a material recurring term prospectively by giving the notice required by applicable law before the change takes effect. The notice will explain the new term, effective date, and how to cancel. We will obtain renewed consent where required. A change will not retroactively alter a completed charge.

7. Prepaid or fixed-term plans

If we offer a prepaid or fixed-term plan, the checkout disclosure will state the term, total price, delivery schedule, whether it renews, and any lawful early-cancellation limits. Unless mandatory law or the offer states otherwise, cancelling a prepaid non-renewing plan stops renewal but does not create a refund for shipments already supplied or committed. Defects, unsafe goods, misrepresentation, non-delivery, and mandatory rights remain governed by law and the Refund and Return Policy.

8. Returns and refunds

Cancelling a Purchase Option is different from returning a delivered product. Eligible returns are governed by the Refund and Return Policy. Opened or perishable pet food, treats, chews, supplements, catnip, and other edible products are not returnable for preference, palatability, or pet-refusal reasons, but this does not remove remedies for unsafe, recalled, incorrect, defective, or materially misrepresented goods.

9. Norava cancellation

We may cancel or pause a Purchase Option for discontinued products, unavailable inventory, shipping restrictions, safety or recall concerns, suspected fraud, repeated payment failure, misuse, or another legitimate reason. We will stop future charges and provide notice where reasonably possible. Amounts charged for goods we will not supply will be refunded.

10. Mandatory rights

Nothing in this Policy limits a non-waivable right under the law applicable to the customer, including rights relating to distance sales, continuing services, preauthorized payments, renewals, defective goods, misrepresentation, or failure to deliver.

11. Contact

Email: support@norava.ca
Telephone: +1 833-552-7467
Mail: Norava Inc., 1040 Talasa Court, Unit 3121, Kamloops, BC V2H 0C4, Canada