Terms of service

TERMS OF SERVICE

Last updated: 15 July 2026

These Terms of Service (“Terms”) are an agreement between you and Norava Inc., doing business as Norava and Pawversa (“Norava,” “we,” “us,” or “our”). We operate norava.ca and its related store features (the “Services”). Pawversa is a brand or collection of Norava Inc. and is not a separate contracting seller unless checkout expressly states otherwise.

By using the Services or placing an order, you agree to these Terms and the policies incorporated by reference, including our Refund and Return Policy, Shipping Policy, Privacy Policy, and, when applicable, Purchase Options Cancellation Policy. If you do not agree, do not use the Services. Nothing in these Terms limits a right or remedy that applicable law does not permit us to exclude or limit.

1. Eligibility and accounts

You must be at least the age of majority where you live, or use the Services with the authorization and supervision required by law. You must provide accurate, current information and protect your account credentials. You are responsible for activity under your account except to the extent caused by Norava's failure to use reasonable safeguards.

2. Products and pet-related information

Product descriptions, measurements, compatibility information, ingredients, feeding directions, warnings, age or weight guidance, photographs, and colours are provided to help you make a purchase decision. Reasonable display and manufacturing variations may occur, but this does not excuse a product that is materially misdescribed or subject to a mandatory legal guarantee.

Pet-related content is general information, not veterinary diagnosis or treatment. Review labels and warnings before use. Consider your pet's size, chewing behaviour, age, health, allergies, and supervision needs. Stop use if a product becomes damaged or creates a safety concern. Consult a qualified veterinarian about health conditions, supplements, diets, adverse reactions, or whether a product is suitable for a particular animal.

3. Orders, acceptance, and cancellation

Your order is an offer to purchase. An automated acknowledgement confirms receipt, not final acceptance. We may accept an order by processing payment or beginning fulfilment. We may reject or cancel an order for reasonable grounds, including suspected fraud, payment failure, inventory error, shipping restriction, obvious pricing error, resale activity, safety concern, or inability to fulfil. If we cancel after payment, we will refund the cancelled amount to the original payment method. Customer cancellation requests are governed by the Refund and Return Policy and, for recurring purchases, the Purchase Options Cancellation Policy. Mandatory cancellation rights remain unaffected.

4. Prices, taxes, currency, and promotions

Prices, discounts, availability, and promotions may change before an order is placed. The applicable currency will be displayed at or before checkout. Taxes, shipping, duties, brokerage, or import charges will be disclosed or allocated as described at checkout and in the Shipping Policy. We will not knowingly impose an undisclosed mandatory non-government fee that makes an advertised price unattainable. Promotions may have eligibility, timing, quantity, geographic, combination, or product restrictions. A “sale” or comparison price must reflect a supportable ordinary-price comparison and must not be interpreted as a promise that the price will never be lower later.

5. Payment

You authorize us and our payment providers to charge the payment method for the total shown at checkout and, when you affirmatively select a recurring purchase option, for future charges disclosed before purchase. You represent that you are authorized to use the payment method. Payment information is processed by payment providers; Norava may not receive or store complete card details.

6. Purchase options and subscriptions

Recurring or deferred purchase options are governed by the terms disclosed before you confirm the order and by our Purchase Options Cancellation Policy. Before purchase, we will disclose the recurring nature of the arrangement, price, billing frequency, delivery frequency if different, minimum commitment if any, material restrictions, and how to cancel. You authorize recurring charges until cancellation takes effect. We will give any renewal, price-change, or other notice required by applicable law.

7. Shipping, delivery, title, and risk

Shipping estimates are estimates, not guaranteed arrival dates, unless expressly stated. Orders may be fulfilled in separate packages by third-party logistics partners and may originate outside Canada. Delivery, customs, address errors, lost parcels, and related procedures are governed by the Shipping Policy. Risk and title transfer only as provided by applicable law; no policy wording overrides non-waivable consumer rights.

8. Returns, defects, and refunds

Returns and refunds are governed by the Refund and Return Policy. Products may also be protected by mandatory statutory conditions, warranties, guarantees, cancellation rights, or remedies. Nothing in these Terms or another policy excludes those protections where they cannot legally be excluded.

9. Reviews and user content

If you submit a review, photograph, video, comment, or other content, you confirm that you own it or have permission to submit it and that it is accurate, lawful, and does not violate another person's rights. You grant Norava a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display, and use that content to operate and promote the Services, subject to applicable privacy and advertising laws. You retain ownership. We may moderate or remove content for legitimate reasons, but we will not misrepresent supplier reviews as verified Norava customer reviews or materially alter the meaning of a customer review.

10. Acceptable use

You must not use the Services to break the law; infringe intellectual-property, privacy, or other rights; transmit malicious code; scrape or interfere with the Services without authorization; submit fraudulent information; impersonate another person; evade security or purchase limits; or harass others. We may restrict access for a material violation, subject to applicable law.

11. Intellectual property

The Services, site design, text, graphics, logos, software, and compilations owned by or licensed to Norava are protected by applicable intellectual-property law. Except for ordinary personal shopping use, you may not reproduce, distribute, modify, create derivative works from, sell, or exploit them without written permission.

12. Third-party services and links

The Services use third parties such as Shopify, payment processors, fulfilment providers, carriers, analytics providers, and social platforms. Their separate terms may apply when you use their services. We are not responsible for an independent third-party site merely because we link to it, but we remain responsible for our own obligations and for matters that applicable law attributes to us.

13. Disclaimers

To the maximum extent permitted by law, the Services are provided on an “as available” basis. We do not promise uninterrupted or error-free website operation. Any disclaimer in these Terms is subject to express product commitments and mandatory statutory conditions, warranties, guarantees, and consumer rights. We do not exclude liability where doing so is prohibited.

14. Limitation of liability

To the maximum extent permitted by law, Norava will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss that was not reasonably foreseeable when the contract was made. This limitation does not apply to fraud, wilful misconduct, gross negligence, personal injury or death caused by negligence where liability cannot be limited, breach of privacy obligations where liability cannot be limited, or any mandatory consumer remedy. Where liability may lawfully be limited, Norava's aggregate liability arising from a particular order will not exceed the amount paid for that order. Some jurisdictions do not allow some limitations, so they may not apply to you.

15. Indemnity for business or unlawful use

If you use the Services for commercial resale or unlawful activity, you agree to indemnify Norava for reasonable third-party claims, losses, and costs caused by your material breach of these Terms or violation of law. This clause does not apply to ordinary consumer use to the extent prohibited by applicable law.

16. Privacy

Our collection, use, disclosure, retention, and protection of personal information are described in the Privacy Policy. Privacy consent is obtained separately where required and is not created merely by accepting these Terms.

17. Changes to the Services or Terms

We may change the Services prospectively. We may update these Terms for legal, security, operational, or business reasons by posting a revised version and changing the date above. Material changes will receive notice where required. Changes do not retroactively alter an already completed purchase or remove an accrued right unless the law permits and the customer agrees.

18. Governing law and disputes

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to mandatory consumer protections and any forum right that cannot be waived, disputes may be brought before the courts of British Columbia. If you are a consumer elsewhere, this clause does not deprive you of mandatory protections or a forum right available under the law of your habitual residence. Before starting formal proceedings, you and Norava are encouraged to send a written description of the issue and requested resolution and allow a reasonable opportunity to resolve it. This does not shorten or suspend a statutory limitation period unless agreed in writing.

19. General terms

If a provision is invalid or unenforceable, it will be limited or severed only to the minimum extent required, and the remaining provisions continue. Failure to enforce a provision is not a waiver. We may assign these Terms as part of a merger, reorganization, financing, sale, or transfer of the business, subject to applicable law. You may not assign an account or order without consent. These Terms and incorporated policies form the agreement regarding the Services, alongside disclosures presented at checkout.

20. Contact

Norava Inc., doing business as Norava and Pawversa
1040 Talasa Court, Unit 3121
Kamloops, British Columbia V2H 0C4, Canada
Email: support@norava.ca
Telephone: +1 833-552-7467
Business number: 761232461BC0001